Common Issues We Hear and How We Can Help

• How do I get a quote for online products?

  • Our solution: We offer fast, same-day deliveries!  If you’re in Brisbane, place your order by 10 AM for same-day delivery, or by 4 PM to have it by lunch the next day. In Toowoomba, we deliver within 3-4 hours. You shouldn't have to worry about slow, unreliable delivery times!

    See map below:

    

    3 Daily Delivery Runs

    Toowoomba

    • Days

      Monday - Friday

    • Runs

      7am - 10am
      10am - 1pm
      1:30pm - 4:30pm

    

    2 Daily Delivery Runs

    Brisbane Metro & Surrounds

    • Days

      Monday - Friday

    • Runs

      6:30am - 1pm
      12:00pm - 4:30pm

    

    1 Daily Delivery Runs

    Southeast Queensland

    • Days

      Monday - Friday

    • Runs

      10am - 2pm

    

    Courier

    Rest of Australia

    • Delivery ETA

      1 - 3 business days

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• Worried about order updates? Experiencing issues with backorders but your supplier isn’t communicating?

  • Our solution: At Executive Distributors, we prioritise effective communication with a customer service team committed to reliability and transparency. We keep you informed with regular updates on your orders, including backorder notifications, so you always know the status of your supplies.

    Here’s our communication points:

    

     

    Super Fast Order Processing & Order Confirmation (when to expect delivery)

    

     

    Order picked within minutes, and is loaded on the very next run for your area. Industry leading 98.5% Delivery in full score!

    

     

    Should an item be temporarily unavailable, our team will contact you to offer an alternative.

    

     

    For order-in products, our team will let you know an ETA, and closely monitor your order, and keep you up to date along the way

• Is your Warehouse Team wasting precious time and money dealing with careless suppliers?

  • Our solution: We are passionate about customer experience! Our own experienced delivery team carefully delivers your goods where they need to go - with a smile.